Voice of Customer
We constantly effort to listen to the hearts of our customers.
We value the opinions of our customers.
After your inquiries are processed, responses will be sent via the e-mail address you provided during registration. Please register an accurate e-mail address. Note that you may not be able to receive our response if it is categorized as junk mail by your e-mail service provider.
Dear valued Customer,
LX Pantos’ Voice of Customer
operates as follows.
- STEP. 01Query submission
- STEP. 02Contents check & Delivery to specialist
- STEP. 03Specialist’s communication with customer
- STEP. 04Query closing & Satisfaction survey
Please select the business area of concern.
Frequently Asked Questions(FAQ)
-
Overseas Direct PurchaseWhy is there a delay in shipping
after customs
clearance?
Goods that have been shipped internationally are moved to the warehouse of the local courier designated by the seller after customs clearance and exportation. It then takes 1 to 3 business days for the local courier to process the shipment for delivery and additional time may be taken depending on the volume of deliveries. We ask for your understanding in this matter.
-
Overseas Direct PurchaseThis is an urgent package. I would
like to come and pick
it up in person.
The Express Logistics Center is a secured area that restricts the entry of unauthorized personnel. In addition, there is no specific storage location for each package so realistically speaking, it is difficult to find a specific package. We ask for your understanding in this matter. You may track your package in real time by clicking on the Track Package link below.
-
Job InquiryHow do I check for job postings and
apply for them?
First and foremost, thank you for your interest in us. Please click on the link below to learn more about our job postings and the recruitment application.
Recruitment Notice Page : http://www.lxpantos.com/kr/recruit/recruiting.do
LX Pantos Co., Ltd.(hereinafter referred to as the 'Company') uses
cookies on the LX Pantos website(hereinafter referred to as the
'Website'). Apart from essential cookies, the Company is required
to gain individual consent from customers before installing
cookies.
When users visit the Website, information is
stored in their browser or retrieved from their browser in the
form of cookies. This information could be about the user, user
preferences or the user device, and it is mostly used for the
proper functioning of the Website. While users may not be directly
identified through this information, the information may provide a
more optimized user experience.
The Company respects
the privacy of users. Users may choose not to accept specific
types of cookies through their settings. They can check out the
details and change their settings.
* Check ‘Turn off for today’ in the main screen pop-up
* Google Analytics(GA4) anonymously collected data
Freight tracking can be performed by clicking the
[Track My Shipment] button. For other
general inquiries related to Express/e-Commerce, please click the