Voice of Customer

We constantly effort to listen to the hearts of our customers.

We value the opinions of our customers.

After your inquiries are processed, responses will be sent via the e-mail address you provided during registration. Please register an accurate e-mail address. Note that you may not be able to receive our response if it is categorized as junk mail by your e-mail service provider.

Dear valued Customer,
LX Pantos’ Voice of Customer operates as follows.

  1. STEP. 01Query submission
  2. STEP. 02Contents check & Delivery to specialist
  3. STEP. 03Specialist’s communication with customer
  4. STEP. 04Query closing & Satisfaction survey

Please select the business area of concern.

Frequently Asked Questions(FAQ)

We have compiled a list of frequently asked questions. If you need further details, please submit your inquiry according to the steps below, and the relevant department will give you a reply. Please note that replies may take 1 to 3 business days on a first-come-first-served basis.
Cookie settings

LX Pantos Co., Ltd.(hereinafter referred to as the 'Company') uses cookies on the LX Pantos website(hereinafter referred to as the 'Website'). Apart from essential cookies, the Company is required to gain individual consent from customers before installing cookies.​

When users visit the Website, information is stored in their browser or retrieved from their browser in the form of cookies. This information could be about the user, user preferences or the user device, and it is mostly used for the proper functioning of the Website. While users may not be directly identified through this information, the information may provide a more optimized user experience.​​

The Company respects the privacy of users. Users may choose not to accept specific types of cookies through their settings. They can check out the details and change their settings.

Guide to cookies

* Check ‘Turn off for today’ in the main screen pop-up​

Guide to cookies

* Google Analytics(GA4) anonymously collected data


Freight tracking can be performed by clicking the [Track My Shipment] button. For other general inquiries related to Express/e-Commerce, please click the [General Enquiry] button and submit the enquiry form.